Delete Your Account
Learn how to request deletion of your Moses Transportation account and associated data.
Option 1: Delete from the App
You can delete your account directly from the Moses Transportation mobile app:
- Open the Moses Transportation app
- Go to Profile
- Tap Delete Account
- Confirm the deletion
Note: If you have an active or defaulted Autopay, you must settle it before your account can be deleted.
Option 2: Request via Email
If you cannot access the app, send a deletion request to our support team:
Email: mosestechnologiesltd@gmail.com
Subject: Account Deletion Request – Moses Transport
Include your registered phone number and full name so we can verify your identity. We will process your request within 7 business days.
What Gets Deleted
When your account is deleted, the following data is permanently removed:
- Personal information (name, phone, email, address, date of birth)
- Identity documents (NIN, ID uploads, profile photo, signature)
- Guarantor and relative information
- Notification history
- Login credentials and OTP tokens
What May Be Retained
Certain records may be retained as required by law or for legitimate business purposes:
- Completed payment and transaction records (for financial compliance)
- Completed Autopay agreement records
- Audit logs related to your account activity
Retained records are anonymized where possible and are not used for marketing or profiling.
For more information about how we handle your data, see our Privacy Policy.